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Frequently Asked Questions

Product Questions:

How do you prepare Sated?

Mixing Technique #1 - Recommended
This process above avoids any of the ingredients sticking to the container and reduces clumping.
Mixing Technique #2 - Super easy, still quite good 
Mixing Technique #3 - Blender

What kind of nutrients are in Sated shakes?

In every serving of Sated you will find:

Can I safely use Sated to replace all of my meals?

Sated is dietitian approved and nutritionally complete. Therefore, you never have to worry about how much Sated you're consuming. You could theoretically replace all meals with Sated, with no known nutritional deficit.

Our shakes are designed to make eating healthy stress-free but situations inevitably arise when delicious keto friendly food is available and we recommend participating in those. 

Is Sated diabetic friendly?

Our product is designed specifically for the ultra-low carbohydrate, ketogenic diet (LCKD). This means it's also ideal for diabetics, as it has virtually no carbohydrates (1.6g net carbs in Chocolate, 1.3g in Vanilla net carbs, 2.3g net carbs in Strawberry and 1.5g net carbs in Peaches and Cream).

You don't have to be on the keto diet to benefit from the fact that Sated has a virtually undetectable effect on blood sugar. A number of diabetics, and even carb conscious customers consume it as part of a balanced diet.

For more info on keto and diabetes, we recommend reading https://www.ruled.me/the-ketogenic-diet-and-diabetes/ and consulting a doctor. 

What is Keto Shake Oil and why is it included in my shipment?

Our Keto Shake Oil is a healthy blend of olive, coconut, MCT, and flax oil.  We've designed our oil blend to be a 1:1 ratio of omega-3s to omega-6s fatty acids, which we feel is more beneficial for your body than a single fat source.

We have chosen the ratio according to Phinney and Volek's research. Read more.

Can I order just the shake powder?

Yes, you can order the powder separately, but not on subscription. We hope to offer that option in the future, but for now, you can find the powder in our "Unbundled and Extras" section: https://sated.com/collections/labs/products/extra

What is the shelf life of Sated?

Sated Powder has a shelf life of 24 months. There will be a “best by” date printed right on your bag for reference.

Once you prepare your shake(s), drink within 5 days if kept refrigerated.

I lost my scoops. How do I make the shakes with Standard measurements?

To mix one meal simply use 1/3 cup of powder and 2 tablespoons plus 1 teaspoon of Keto Shake Oil.

If you want to prepare 5 meals mix the following in a 2-liter pitcher: 1 and 2/3 cups of powder and 2/3 cups of oil will get you almost exactly there

What if I don't like my shakes?

We want you to be completely satisfied with your product. We offer a 100% satisfaction guarantee. Simply email help@sated.com and our customer service team will send you a prepaid return label. Just send the product back to us and as soon as we receive the product, we will issue you a full refund. 

You will receive an email when the refund is issued. Please allow 3-7 business days for this to reflect in your account. 

Do you have samples of the 30 meal kits?

No, but as stated above, we have a 100% money back guarantee. If you don't love your shakes for any reason, our customer service team will send you a prepaid return label or swap with a new flavor. Just send the product back to us and as soon as we receive the product, we will issue you a full refund or your new flavor. 

Shipping Questions:

Do you have international shipping?

Sated ships internationally. Any order outside the United States will incur additional shipping charges. A shipping calculator is available in the shopping cart.

All orders will receive an email with tracking information. 

Please be aware:

Your government may charge taxes, duties, or fees when you import a food product. If you are subjected to these fees, they will be your responsibility to pay them. Unfortunately, we don't have a way of knowing the import regulations for every country we ship to so please look into your local regulations. We fill out customs forms as accurately as possible, including the amount paid for the product.

There is a chance that your product will be refused entry at the border ( this usually occurs if the product isn't legal to import to your country). If this happens, we will happily refund the product cost when it gets back to us. Note: we will not be able to refund the shipping fees.

How soon will I get my order?

Orders ship the next business day. Shipping is estimated to be between 3-5 days.

All orders will receive an email with tracking information.

Subscription Questions:

Can I change my shake flavor?

Yes, you can set your account to any flavor you wish, or even set up your subscription to rotate between flavors. 

Sign into your account and and go to “manage subscriptions” where you can add or edit flavors.

You may also email help@sated.com and our customer service team will be happy to help you with any changes. 

* Please be advised that all changes must be made 24 hours prior to subscription renewal to take effect. 

Can I pause my subscription?

Yes, you may pause your subscription at any time, for as long as you need. 

Sign into your account and go to “manage subscriptions” where you can edit when your subscription renews.

You may also email help@sated.com and our customer service team will be happy to help you with any changes. When writing in, please include the date you would like your renewal to start.

*Please be advised that all changes must be made 24 hours prior to subscription renewal. 

Are there any cancellation fees on my subscription?

You will not be charged any fees for cancellation of your subscription. You may cancel at anytime! 

When can I cancel my subscription?

You may cancel your subscription at any time after you place your first order. 

Sign into your account and go to “manage subscriptions” You can easily cancel your subscription here.

You may also email help@sated.com and our customer service team will be happy to help you.

You will receive a confirmation email when your account is closed for your reference. 

*Please be advised that all changes must be made 24 hours prior to subscription renewal. 

Other:

What does Sated mean?

Sated is the past tense form of the verb "to sate"

To Sate: verb (used with object), sated, sating.

  1. to satisfy (any appetite or desire) fully, to put a complete end to a physical need or desire.
  2. to fill (with food) to capacity

Synonyms:  assuage, quench, satiate, satisfy

We like to explain sated as the perfect level of fullness where you're not hungry and you're not bursting full.  When you're sated, you're satisfied. You're not craving anything and you're not even thinking about food.

We love the word "Sated" as a brand because our nutritionally complete shakes are specifically engineered to be as sating as possible per calorie.

Is soluble corn fiber keto friendly?

Yes.

Most people see “corn fiber” and think corn which is high in carbohydrates. Corn fiber is a high fiber ingredient made from corn that only has 2g of net carbs per tablespoon.

We chose high quality, non-GMO soluble corn fiber and acacia fiber because they are prebiotic fibers. Prebiotic fibers are eaten by your microbiome and turned into butyrate which is the food of your gut lining.